About Us
About American Security
American Security has specialized in contracting security officers to a variety of industries in the Metropolitan Chicagoland area since 1986. We attribute our success to American’s management team, which is comprised of 8 seasoned professionals whose tenures with American range from 10-25 years.
WHY AMERICAN?
American Security understands that nothing is more important than employee safety on any project. As a full-service security firm, American Security will use our years of experience in security guard services and provide reliable protection for you, your business, and its assets in the greater Chicago area. Since 1986, we have provided security to a variety of industries in Chicago. Our competitive advantages include:
- Seasoned management team with almost 200 years of collective security experience
- Developing customized and tailored security and safety programs targeting each client’s specific security needs
- Efficient and comprehensive management of daily security operations – including a 24/7 in-house Dispatch service – so our clients can focus on their core business needs
- Screening, hiring and training Officers whose skillset and demeanor match the unique profile of each client’s culture and operations
- Generating comprehensive Standard Operating Procedures (SOPs) that are accurate and user-friendly, allowing our Officers to have a clear understanding of their responsibilities and the training and tools to execute
- Innovative technology solutions that enable our Officers to collect, organize, communicate and share security information with clients in real time: our Mobile Security Management System (MSMS) allows us to remotely communicate, supervise and track our Officer’s activity to ensure they are alert and on task
OUR SELECTION PROCESS
American screens, hires and trains Officers whose skillset and demeanor match the unique profile of each individual client’s culture and operations. Our process includes:
- Interviews for each prospective Officer by two of American’s Operations Managers to gauge personality, work ethic, integrity, knowledge and experience
- Fingerprinting with our in-house biometric fingerprint scanning system linked to both the FBI and Illinois State Police criminal databases
- Exhaustive background checks via searches of public and private databases
- Reference checks and drug testing as applicable
OUR TRAINING
Once selected for hire, American provides comprehensive training to our new Officers. Our training regimen for new security guards includes:
- Customized orientation videos developed by our Account Managers for each client we service
- 20 hours of training provided by our Operations team
- Video and instructor led training on a variety of topics, including active shorter, customer service, de-escalation techniques and more
- All instruction conducted in our state-of-the-art Training Academy
- On-site training with Field Supervisors to cover the specific duties and responsibilities associated with each client
But the training does not stop there: American is constantly providing remote and on-site training, including 8 hours of annual classroom training, to our Officers. This ensures that our team members are always up to date on the latest threats and security techniques.
OUR SUPERVISION
At American Security, we believe proper supervision is the key to both client and employee satisfaction. We ensure you receive the highest level of service possible using the following:
- Our team of Field Supervisors make frequent, unannounced quality checks to uphold appearance standards, verify paperwork completion and promote employee well-being
- American’s in-house, 24-7 Dispatch services allows both Officers and clients constant contact with management, and also ensures that we fill open posts quickly to keep your operations running
- American maintains a staff of Special Response Officers who are trained at multiple client facilities to provide an extra layer of flexibility for emergency staffing needs